Frequently Asked Questions
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Typically you will need to provide us with your charter details and payment 6 hours in advance. There are instances when last-minute charter options are available.
We offer a versatile fleet to meet various needs, including the Cessna 421C for comfortable longer journeys, the Bell 206L helicopter for scenic tours and quick trips, and the Cirrus SR20 for efficient, shorter flights. To see more information about our aircrafts, click here.
You can book a flight by contacting our customer service team via phone, email, or our website. We’ll guide you through the booking process, including choosing your aircraft and planning your itinerary. If you would like to start the process, click here.
We recommend booking at least 48 hours in advance to ensure availability, especially during peak travel seasons. Last-minute bookings are subject to aircraft availability.
Cancellations made more than 48 hours before departure are fully refundable. For cancellations within 48 hours of departure, a fee may apply. Please contact us for detailed information. Flights canceled due to weather or on the operator’s end are refundable.
Yes, pets are welcome on our flights. We ask that you inform us at the time of booking so we can ensure the comfort and safety of your pet during the journey.
Yes, ground transportation is available upon landing. We strive to ensure a seamless travel experience from start to finish, including your journey after you’ve landed. However, please note that the availability of ground transportation services may be subject to the location and needs to be arranged in advance.
We recommend discussing your ground transportation requirements with us at the time of booking, so we can make the necessary arrangements and provide you with the best possible service.
We can make accommodations to suit every aviation need. Our team is able to assist with tracking down and creating the itinerary needed for your upcoming travels.
We will work with you to ensure any arrangements needed will be made in advance to get you where you need to go if it looks like adverse weather conditions are in the forecast. Flights canceled due to weather are fully refundable.
Our pilots are highly experienced, with thousands of flight hours, extensive training, and rigorous safety certifications. Safety is our utmost priority. Please inquire with us if you would like to learn more.
Yes, our aircraft undergo regular maintenance checks in line with aviation authority regulations to ensure they meet the highest safety standards.
Safety is our primary concern. In case of adverse weather conditions, flights may be rescheduled or rerouted as per the pilot’s discretion and in consultation with you.
Absolutely. We are fully insured, covering both our aircraft and passengers for all flights.
Helicopter flights adhere to strict safety protocols, including rigorous maintenance schedules, pre-flight checks, pilot briefings, and adherence to specific flight paths designed for safety and scenic value.
Yes, you can request a specific aircraft (Cessna 421C, Bell 206L, or Cirrus SR20) subject to availability and your travel needs.
We aim to make your flight as comfortable as possible. Catering and special requests can be arranged prior to your flight. Please discuss your needs with us during booking.
Luggage limits vary by aircraft due to size and weight restrictions. Please contact us with your luggage details to ensure we can accommodate your needs.
We strive to accommodate your schedule. We operate 24 hours a day but availability may vary, so please contact us with your preferred times, and we’ll do our best to meet your needs.
Yes, we offer scenic tours, especially popular in our Bell 206L helicopter. It’s a fantastic way to experience breathtaking views of the New York City skyline. Contact us for tour options and booking.
We accept wire & ACH transfers through Quickbooks. Payment methods may vary slightly by location, so please inquire at the time of booking.
A deposit is required to secure your booking, with the balance due 48 hours prior to departure. The deposit amount varies depending on the flight’s length and aircraft.
Flight costs are based on several factors, including aircraft type, flight duration, route, and any special requests. We provide a detailed quote during the booking process.
Refunds are available according to our cancellation policy. Cancellations made well in advance are subject to a full refund, while last-minute cancellations may incur fees.
Our quotes aim to be all-inclusive, but additional fees may apply for special requests, extended waiting times, or itinerary changes. We’ll always inform you of any potential extra charges upfront.
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